Question 1

Is renting DVC points legal?

Accepted Answer

Yes, absolutely. Disney allows DVC members to make reservations for friends and family. Renting points through a third party like DVC 365 is a common, legitimate practice that has been happening for over 20 years.

Question 2

Will I get an official Disney reservation?

Accepted Answer

Yes. You will receive a legitimate Disney confirmation number that you can add to your My Disney Experience account, just like any other Disney resort reservation.

Question 3

Is this a scam?

Accepted Answer

No. DVC 365 is a legitimate concierge service connecting guests with DVC owners. You'll receive an official Disney reservation number and can verify your booking through Disney's systems.

Question 4

How does the booking process work?

Accepted Answer

Submit an availability request with your dates and resort preferences. We'll search with our network of DVC owners and respond within 24 hours. If we find availability, we'll provide pricing and next steps to secure your reservation.

Question 5

How long does it take to get a response?

Accepted Answer

We typically respond within 24 hours (one business day) with availability updates or alternative options.

Question 6

Can I choose my specific room number or view?

Accepted Answer

You can request preferred views (e.g., Standard, Water, Savanna), but Disney assigns specific room numbers at check-in. We can note special requests, but cannot guarantee specific rooms.

Question 7

When do I pay?

Accepted Answer

After we secure your reservation and provide you with the official Disney confirmation number (which you can verify in the My Disney Experience app), payment in full is due within 24 hours.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfers (ACH) with no additional fees, or credit/debit cards with a 4.5% processing fee to cover payment processing costs.

Question 9

Are there any taxes or hidden fees?

Accepted Answer

No taxes are applied to DVC point rentals. The only additional fees are: (1) a $50 small stay fee for reservations under 50 points, and (2) a 4.5% processing fee if you pay by credit or debit card instead of bank transfer.

Question 10

Why is there a 4.5% credit card fee?

Accepted Answer

Credit card processing companies charge us transaction fees. To keep our point rental rates as low as possible, we pass these fees along only to customers who choose to pay by card. Bank transfers are fee-free!

Question 11

What is your cancellation and refund policy?

Accepted Answer

All payments are 100% non-refundable for any reason. If you cancel or change your mind after booking, your full payment is forfeited and we reserve the right to re-rent your reservation to another guest. We strongly recommend purchasing travel insurance.

Question 12

What if I need to change my dates?

Accepted Answer

Date changes are not guaranteed and depend on availability. Due to the non-refundable nature of DVC point reservations, changes may not be possible. Contact us immediately if your plans change, but be aware that your full payment is at risk.

Question 13

Can I get a refund for any reason?

Accepted Answer

No. All payments are completely non-refundable under any circumstances, including medical emergencies, weather, or personal reasons. This is why we strongly recommend comprehensive travel insurance to protect your investment.

Question 14

Why are there no refunds?

Accepted Answer

DVC point reservations involve real points from DVC owners that are locked in once booked. These points have monetary value and use-by dates. Once committed, they cannot be easily recovered, which is why all rentals are non-refundable.

Question 15

Should I get travel insurance?

Accepted Answer

Yes, absolutely. We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, and other unforeseen events. This protects your investment since our rentals are non-refundable.

Question 16

How do I access my reservation in My Disney Experience?

Accepted Answer

Once you receive your confirmation number, log into your My Disney Experience account and link the reservation using the confirmation number. It will appear just like any other Disney resort booking.

Question 17

Can I make dining reservations?

Accepted Answer

Yes. Once your reservation is linked to My Disney Experience, you can make dining reservations, book Lightning Lane, and access all standard guest features.

Question 18

Will Disney know this is a DVC rental?

Accepted Answer

The reservation is made by a DVC member, but once linked to your My Disney Experience, it functions like any other resort reservation. Disney Cast Members at the resort will treat you like any other guest.

Question 19

Do I check in at the regular resort desk?

Accepted Answer

Yes. Check in at the regular Disney resort arrival desk using your confirmation number and ID. The process is identical to booking directly through Disney.

Question 20

How much can I really save?

Accepted Answer

Guests typically save 30-60% compared to booking the same room directly through Disney. Savings vary by resort, season, and booking window.

Question 21

Why is it cheaper to rent points?

Accepted Answer

DVC members purchase points in bulk and pay annual dues. When they rent unused points, they can offer rates lower than Disney's retail prices while still earning more than their cost basis.

Question 22

Are there any restrictions on what I can book?

Accepted Answer

You can book any DVC resort and room type. However, availability depends on what DVC owners can book with their points, and some dates/resorts book quickly.

Disney Vacation Club Rental FAQs

Legitimacy & Safety