Privacy Policy

1.1 Information You Provide Directly

When you use our services, you may provide us with:

• Contact Information: Name, email address, phone number, mailing address
• Guest Information: Names and ages of all guests in your party
• Travel Preferences: Desired travel dates, resort preferences, room types, special requests
• Payment Information: Credit card details, bank account information for ACH transfers (processed securely through third-party payment processors)
• Identification: Government-issued ID information as required for reservation verification
• Communications: Any correspondence with our team, including emails, form submissions, and phone conversations

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, referring URLs, clickstream data
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site traffic

We use your personal information to:

• Process Reservations: Facilitate DVC point rentals, coordinate with DVC owners, and obtain Disney confirmation numbers
• Payment Processing: Collect deposits and final payments through secure payment processors
• Communication: Send booking confirmations, payment reminders, reservation updates, and respond to inquiries
• Customer Service: Provide support, address questions, and resolve issues
• Legal Compliance: Maintain records for tax purposes and comply with applicable laws
• Service Improvement: Analyze usage patterns to improve our website and services
• Marketing: Send promotional emails about our services (you may opt out at any time)

3.1 DVC Owners

We share necessary guest information (names, dates, resort preferences) with DVC members to facilitate bookings. We only share information required for the reservation process.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Payment processing (Stripe, PayPal, etc.)
• Email communications
• Website hosting and analytics
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or to protect our rights, property, or safety, or that of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.5 What We Do NOT Do

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Use of PCI-compliant payment processors for credit card transactions
• Limited employee access to personal information
• Regular security audits and updates

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specifically:

• Reservation and payment records are retained for 7 years for tax and legal compliance purposes
• Marketing communications data is retained until you opt out
• Website analytics data is typically retained for 2 years

You have the following rights regarding your personal information:

6.1 Access and Correction

You may request access to your personal information and request corrections to inaccurate data. Contact us at info@dvc365.com.

6.2 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or contacting us directly.

6.3 Cookies

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that some website features may not function properly without cookies.

6.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

6.5 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. Contact us to exercise these rights.

Our website may contain links to third-party websites (such as Disney's official sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

While we collect names and ages of youth guests for reservation purposes, this information is provided by adult guardians who are booking the reservation.

DVC 365 is based in the United States. If you are accessing our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

By using our services, you consent to the transfer and processing of your information in the United States.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Material changes will be communicated via email to registered users.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: